Refund policy

All orders are typically processed within 1-3 business days after your payment is successfully received. Please note that orders are not processed or shipped on weekends or holidays. For custom or large bulk orders, additional processing time may be required. You will be notified of any changes in processing times when your order is confirmed.

Shipping costs are calculated based on the weight of your order and destination. You will be able to see the shipping costs at checkout before finalizing your purchase. Estimated delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days. We occasionally offer free shipping promotions. Details of these promotions, including any minimum order requirements, will be clearly communicated on our website.

At this time, we do not offer international shipping. We hope to expand our services in the future to accommodate international customers.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This will allow you to monitor your shipment and estimate its arrival date.

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, postal service delays, or high order volumes may impact delivery times. We appreciate your understanding and patience in such cases. If your order is significantly delayed, please Contact Us, and we will assist you in locating your package.

Please ensure that your shipping information is accurate at the time of purchase. Honey Girl is not responsible for lost or delayed shipments due to incorrect or incomplete addresses. If you notice an error in your shipping information after placing your order, please contact us immediately, and we will do our best to correct it before the order is shipped.

To protect the health of our customers, we do not accept returns or exchanges of any granola products, regardless of whether the packaging has been opened or remains sealed. Each batch of granola is carefully prepared and inspected to ensure it meets our quality standards. If you believe there is an issue with your order, such as damage during shipping or a mistake in the fulfillment of your order, please notify us within 48 hours of receiving your order, providing photos and a description of the issue. Contact Us, we will work with you to resolve any concerns and offer a resolution, such as a replacement or a discount on your next purchase. Your satisfaction is important to us, and we are committed to making sure you have a positive experience with our products.