Customer Care
Shipping & returns
Four or more qualifying granola bags receive free Standard shipping.
Shipping Policy
FREE Standard shipping at 4+ bags
One to three qualifying granola bags use $9.99 Standard shipping. Four or more qualifying granola bags receive free Standard shipping for both one-time and subscription orders.
Orders are typically processed within 1–3 business days after payment is successfully received. Orders are not normally processed or shipped on weekends or holidays. Custom or large bulk orders may require additional processing time.
Standard delivery typically takes 3–7 business days after the order ships. Shopify remains authoritative for the exact shipping methods and rates shown at checkout, including any destination-specific options.
At this time, Honey Girl does not offer international shipping.
Once an order has shipped, the customer receives confirmation and tracking information. Weather, carrier disruptions, and unusually high order volume can affect transit time.
Please enter the shipping address carefully. If you notice an address error after ordering, contact Honey Girl as soon as possible and the team will try to correct it before fulfillment.
Return Policy
To protect customer health and food safety, Honey Girl does not accept returns or exchanges of granola products, whether the package is opened or sealed. If an order arrives damaged, contains a fulfillment mistake, or has another quality issue, contact Honey Girl within 48 hours of delivery with photos and a description of the problem. The team will review the issue and determine an appropriate resolution, such as a replacement or account credit.